Question

【题目】 Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

【1】 However, if you speak angrily to people, they will become defensive (自卫的). Then they are less likely to help you. A more effective (有效的) way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, "I'm sorry to bother you, but…" or "Excuse me, but could you…?" For example, "I'm sorry to bother you but I ordered potato soup, not vegetables." Phrasing your complaint as a question also helps. 【2】 "Could you help me? I just bought this phone case yesterday, but it doesn't work."

【3】 There is no faster way to make someone defensive than by blaming them. Use the phrase. "I know this isn't your fault, but…" or "There has been a misunderstanding." 【4】 Blaming people isn't as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don't say "Hey! You're trying to cheat me!" Instead, use the phrase, "I understood that…" For example, "I understood that the service charge was included in the price." Then give the person a chance to answer.

If you don't get what you want with a polite conversation, ask to speak to a manager.

A.When trying to solve a problem, don't blame (责备) the person you're talking to.

B.People like to be asked rather than told!

C.But usually, you'll find that polite words and a smile will deal with a situation.

D.These kinds of experiences make you want to complain.

E.These phrases let people know you are only angry at the situation.

Answer 1

【答案】

【1】D

【2】B

【3】A

【4】E

【解析】

有些经历会让人想要抱怨。本文给出关于这种情况的建议。

【1】句意：这种经历让你想要抱怨。

根据上下文可知，前文提及你遇到的一些不好的情况，后文提及你可能会对人生气，所以此处表示你可能会对那些不好的情况和经历感到生气，想要抱怨。结合选项，故选D。

【2】句意：人们喜欢被问而不是被告知！

根据前句“Phrasing your complaint as a question also helps.”可知，前句给出建议——用问题的形式表达你的抱怨也会有帮助。结合选项，故选B。

【3】句意：当试图解决一个问题的时候，不要责备跟你说话的人。

根据后句“There is no faster way to make someone defensive than by blaming them.”可知，没有什么比责备别人更容易让人产生戒心的了。所以此处是建议不要去责备跟你说话或帮你解决问题的人。结合选项，故选A。

【4】句意：这些话让人们知道你只是对这种情况感到生气。

根据后句“Blaming people isn't as important as getting a problem fixed!”可知，责备别人不如解决问题重要，所以此处建议让人知道你是在抱怨情况而不是人。结合选项，故选E。