Question

2£®Last month£¬Mr and Mrs Walter moved to a small town because they both retired from work and wanted to live a peaceful life£®After being there for a short time£¬Mrs Walter£¨75£©Dto her next-door neighbour£®She was hoping the neighbour would repeat her dissatisfaction to the store owner£®
The next day the newcomer went to the store£®£¨76£©Cgreeted her with a big smile£®He told her how happy he was to see her again£¬and said he hoped she liked their town£®He also offered himself as a resource to Mrs Walter and her husband as they got settled£®Then he took care of her order£¨77£©A£®
Mrs Walter was very surprised£®When she got home£¬she reported the big £¨78£©Bto her neighbour£®"I suppose you told him how poor I thought the service was£¬"she guessed£®
"Well£¬no£¬"the neighbour said£¬"£¨79£©C-and I hope you don't mind-I told him you were amazed at the way he had built up this small town store£¬and that you thought it was one of the best-run stores you'd ever seen£®"
Mrs Walter's neighbour£¨80£©Athat people want to be respected£®Actually£¬most people will do nearly anything for you if you treat them respectfully£®That means making it clear to them that their feelings are important£¬and their opinions are precious£®

75£®A£®explained	B£®apologized	C£®listened	D£®complained
76£®A£®Mr Walter	B£®Mrs Walter	C£®The owner	D£®The neighbour
77£®A£®quickly	B£®sadly	C£®angrily	D£®easily
78£®A£®success	B£®change	C£®decision	D£®idea
79£®A£®For example	B£®At least	C£®In fact	D£®After all
80£®A£®understood	B£®forgot	C£®pretended	D£®denied£®

Answer 1

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