Question

One Sunday afternoon, I went shopping at Wal-Mart . But I never thought I would have a life ­changing experience at WalMart.

Although my thoughts were only on speed, the checkout line I was standing in wasn’t moving as quickly as I wanted, and I looked towards the cashier.

There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he’s an old guy!

For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, “How’s it going？” But he did something different—he listened to people carefully and then he would reply to what they had said

I thought it was strange. I has grown used to people asking me how I was doing simply out of conversational habit. I could say, “I just found out I have six months to live，” and someone would reply, “Have a great day！”

But that wasn't the end.

He gave them the change, walked around the counter (柜台), and hugged them with his right hand in an act of friendship. He looked at the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”

The smiling looks on the faces of the customers were priceless. All had been touched by his simple gesture—and in a place they never expected. They would gather their things and walk out, smiling.

Of course, he did the same to me and I got to know his name—Marty.

Who was that guy? It was as if Sam Walton (沃尔玛的创始人)had come back from the dead and invaded this old guy’s body.

I had never walked away from that shop feeling like that.

1.The underlined word “customer” mean________ in Chinese.

A. 营业员                 B. 顾客         C.经理               D. 供货商

2.The checkout line the writer was standing in moved slower than expected because _______．

A．there were some big purchases       

B．the writer was not patient enough

C． the cashier couldn't work as fast as others     

D．the cashier did more than scanning the items

3.According to the writer, when common people ask you “How’s it going？” ________．

A．they don’t really care what you may answer

B．they are just practicing their conversation ability

C．they are asking for your personal information

D．they don’t expect to hear any answers

4.What do you think of the cashier-Marty?

A. clever and imaginative              B. strange and stubborn

C. kind and sincere                    D. practical and creative

5.What does the writer want to express through the text?

A．Our everyday life is always full of surprises.

B．Most customers enjoy being treated this way.

C．Being different is a good way of doing business

D．A little positive (积极的)action can make a big difference.

 

Answer 1

1.B

2.D

3.A

4.C

5.D

【解析】

试题分析：这篇短文给我们介绍了收银员Marty的积极友善的行为。除了扫描物品收银之外，Marty会认真听顾客的谈话内容并会面带微笑与顾客道别等，让顾客感到温馨快乐。通过短文作者告诉我们一点积极的行动能产生很大的影响。

1.“customer” 的意思是顾客。根据He looked at the customers in the eyes. “I want to thank you for shopping here today,”可知答案。故选B。

2.He gave them the change, walked around the counter (柜台), and hugged them with his right hand in an act of friendship. He looked at the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”可知除了扫描顾客的所购商品外收银员还做了更多的事情可知答案。故选D。

3.I has grown used to people asking me how I was doing simply out of conversational habit. 我已经习惯了人们只是出自谈话习惯问我怎么样可知答案， 故选A。

4.你觉得收银员马蒂怎么样? 善良真诚。根据这位收银员做了比收银工作更多的事情（认真听顾客讲话，会拥抱下顾客等）可知答案，应该选C。

5.

考点：社会文化类短文阅读。