Question

书面表达。

     假设你是李华，在某书店买了一本英文词典，却发现有质量问题。书店售货员的服务态度又不好，
因此你决定给书店负责人写信。信中包括以下内容：
    1. 事情的起因：你在书店买了一本英文词典，后来发现里面有几页残缺；
    2. 与书店交涉的经过：你第二天来到书店要求换一本，店员却置之不理；
    3. 要求换书并呼吁书店改善服务。
要求：字数100左右。
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Answer 1

One possible version:
Dear Sir,
     I'm writing to tell you about my experience in your bookstore. I bought an English dictionary there two
days ago. When I arrived home, I found that some pages of the dictionary were missing. I went back to the
store the next day and asked a saleswoman to change it for another one. However, she was very rude and
said it was my own fault. I was deeply hurt by her attitude.
     I would like you to change my dictionary. I would also like to suggest that you improve your service to
the customers.
     I'm looking forward to receiving your reply soon.
答案不唯一