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5.听下面一段对话,完成第l6至第20五道小题,每小题仅填写一个词.听对话前,你将有20秒钟的时间阅读试题,听完后你将有60秒钟的作答时间.这段对话你将听两遍.
    Customer Complaint Form(客户投诉表)
Customer Thompson Electronics
 Problem
 
 
 A (16)wrong delivery:
●Printers ordered:25 HW (17)3C56/3c56
●Printers delivered:25 HW56
 Cause A computer (18)systemproblem
 Solution
(解决方案)
●Post the correct order(19)special delivery
•Put a$300 (20)credit 0n the customer'S account

分析

解答 16.wrong 17.3C56/3c56 18.system 19.special 20.credit

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