【题目】Conflict Resolution(解决)
Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything all the time. 【1】
Conflicts may be resolved in positive or negative ways. When they’re handled in a positive way, they provide an opportunity to strengthen the bond. 【2】 The following is a practical five-step process for conflict resolution.
◆Agree that you disagree. Make clear the issue that is causing the disagreement. Answer the question “What is this disagreement about?”
◆Take turns talking and listening. Use talking and listening skills to have a conversation about the problem. 【3】 Each person should also have an opportunity to listen to the other person’s point of view.
◆Restate what you hear. Reflect what the other person says to figure out his or her thought and feelings.【4】
◆Come up with a solution. Think of ideas that may solve the problem. You both should agree on the solution you choose.
◆【5】 If you are unable or unwilling to reach a solution, contact an unbiased(无偏见的)person who can offer objective and practical suggestions.
A. Get outside help if you need it.
B. State your point of view to others.
C. Ask questions if you don’t understand.
D. But when mismanaged, they can damage a relationship.
E. Each person should have an opportunity to say what he thinks.
F. Learning how to resolve conflicts helps relationships run more smoothly.
G. And when handled in a respectful way, they contribute to the relationship.
【答案】
【1】F
【2】D
【3】E
【4】C
【5】A
【解析】本文就如何解决冲突介绍了解决冲突的五个步骤。
【1】F根据上文“冲突是任何健康关系的正常部分。毕竟，两个人不能指望在任何时候所有事情上都达成一致。”再根据下面内容是如何解决冲突，故F项“学会如何解决冲突有助于关系更顺畅地运行。”承上启下，符合语境。conflicts是关键词。
【2】D根据上句“当他们以积极的方式被处理时，他们提供了加强关系的机会。”与段首句中的positive呼应，D项“当管理不善时，他们可以破坏关系。”与段首句中的negative呼应，故选D。
【3】E根据下句“每个人也应该有机会倾听对方的意见。”故上句的意思是“每个人都应该有机会说出自己的想法。”故选E。Each person和also是关键词。
【4】C根据上句“深思其他人所说的话来理解他或她的想法和感受。”再根据本段小标题Restate what you hear.（重申你所听到的）。故C项“如果你不明白就问。”符合语境。
【5】A此空应该是一个小标题。根据本段后面内容说“如果你不能或不愿达成解决方案，联系一个可以提供客观和实际建议的无偏见的人。”故A项“如果需要，可以寻求外部帮助。”符合本段内容。
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