Question

假设你叫李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：

1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收（overcharge）了两个国际长途费用。

2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。

3．我建议对这个女孩进行惩罚,另外告诉她该如何对待客户。我希望她能向我正式道歉。

注意：1．此投诉信应写给电信公司（China telecom）服务经理。

2．信的开关与结尾已给出。

3．词数：120左右

 

 

 

 

Answer 1

Dear Sir，

I am writing to let you know the deplorable attitude of one of your staff member．I received my telephone bill for the previous month from you and thought there were some errors in calculation：I had been over-charged for two overseas calls．

However，when I called your Complaints Department，the girl who answered my phone was very rude．For one thing she interrupted me continually，for another she even said that it was my own fault．Need-less to say，such a way of dealing with customers is unacceptable．

I would like to suggest that the girl in question should be disci-plained，and instructed on the proper way to deal with clients．And I hope she can make a formal apology to me．

An early response will be appreciated．

Sincerely yours，

Li Hua

【解析】

试题分析：这是一封投诉信。做题前一定要认真分析要点，理解要点要表达的含义。这篇作文的要点是以提纲列出的，而且很详细，考生要做的是将要点全面的合理的解释清楚，应该注意适当增加细节以使行文连贯，比如适当选用表示因果、递进、转折关系的连接词，使文章流畅、通顺，并避免因反复使用句式相同的简单句而造成的单调感。多使用高级词汇和重点句型。

【亮点说明】范文使用了高级的短语和各种多变的句式：make a formal apology to 做出正式道歉，For one thing 首先，for another其次， Need-less to say不必说，dealing with 处理，I received my telephone bill for the previous month from you and thought there were some errors in calculation：这句话使用了宾语从句， However，when I called your Complaints Department，the girl who answered my phone was very rude．这句话使用了定语从句， I would like to suggest that the girl in question should be disci-plained，and instructed on the proper way to deal with clients．这句话使用了虚拟语气，

考点：考查提纲类书面表达