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-Can I do the job?
-I'm afraid not , because it__________ skills and patience.    
[     ]
A. calls on                      
B. calls out    
C. calls up                      
D. calls for
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How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a “language” , that was foreign to your listener.The five languages of apology include:

Apology Language 1: “I am sorry.”

List the hurtful effects of your action.Not “I am sorry if …”, but “I am sorry that…”.You might ask if they want to add any points that you have not recognized.

Apology Language 2:“I was wrong.”

     Name your mistake and accept fault.Note that it is easier to say “You are right” than “ I am wrong”, but the latter carries more weight.

Apology Language 3: “ What can I do to make it right?”

     How are you now? How shall I make amends(弥补) to you? How can I restore your confidence that I love you— even though I was so hurtful to you?

Apology Language 4: “I’ll try not to do that again.”

     Engage in problem-solving.Don’t make excuses for yourself such as, “Well, my day was just so…” Instead, offer what you will change to prevent yourself from putting them in the same bad situation again.

Apology Language 5: “Will you please forgive me?”

      Be patient in seeking forgiveness.They may need some time or greater clarification of your input from Apology Languages 1-4.

      Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.

The passage mainly talks about___________

     A.5 tips for apologies that work          B.5 ways of refusing apologies

     C.the function of apology languages       D.the importance of apology languages

According to Paragraph 1, your apology may be refused mainly because________

     A.your listeners can’t understand your dialect.

     B.your listeners can’t hear what you said clearly.

     C.your apology is not sincere.

     D.your apology is not expressed well enough.

When offering an apology, which of the following does the author prefer?

     A.“You are right”                   B.“I am sorry if …”

       C.“I was wrong.”                   D.“Well, my day was just so…”

In the last paragraph, the author tells us even if your apology may not be accepted, at

least ___________.

     A.It’s your fault any more                B.your mind will be at peace

     C.your friend will make peace with you   D.your apology is true to your heart

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对话填空

W: You look so happy.

M: I have just (44) p_____ the College English Test Band 4.

W: Oh, really? (45)C_________! Could you tell me some more information (46) a_______ it?

M: Of (47) c_______. Recently CET-4 has introduced three new types of questions, that is, Compound Diction, Translation and Short Answer Questions. The (48) p______ of Compound Dictation is to test students’ ability to (49) u_____ information in the listening materials. The Translation (50) t_______ is to test students’ ability to understand the reading materials. And in the Short Answer Questions section, (51) s________ are required to answer questions.

W: Then, (52) h__________ can I do a good job?

M: Well, regular practice will help you a (53) a_________.

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(Jerry is at a hotel in Xi’an. He is talking to a clerk.)

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Jerry: ?????? 1.?????

Clerk: At what time?

Jerry: ?????? 2.???

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Jerry: If I dial 20700, I will be waken up at 7:00 a.m. Am I right ?

Clerk:????? 5.?????

Jerry: Thank you. Good night.

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B. 6:15 a.m, please.

C. I’d like a room for two days.

D. Please dial us for the service.

E. Please dial 2 for the service first and then the time.

F. By the way, if I want to change my wake –up time, what shall I do?

G. I’m Jerry in room 528, and I want a wake-up call tomorrow morning.

 

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—Hello, this is China Eastern Airlines. What can I do for you?

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I really don’t know_______about it.

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