Question

书面表达。
     假设你是李雷，上周你买了一本英文词典，回家后发现有这样那样的质量问题（缺
页、印刷错误等），去书店要求退换。书店的服务态度又不好，因此给报社编辑写信。
信中必须包括以下内容：
1．事情的起因；
2．与书店交涉的经过；
3．呼吁服务行业必须提高服务质量。
注意：1．词数100至120；
2．信的开头和结尾已给出，不计入总词数。
3．参考词汇：印刷错误 misprint (n.) ；呼吁 appeal

Editor,
     I'm writing this letter to… ___________________________________________________
_________________________________________________________________________
     Thank you for your attention!                       
                                                                                                                        Yours sincerely ,

Answer 1

One possible version:
Editor,
     I am writing this letter to reflect some problems I've come across recently and appeal for the
improvement of the service industry.
     Last week I bought an English dictionary in a bookstore near my home . But when I came home and
read carefully, I found that several pages of the dictionary had been missing .What was worse, the
misprints spread everywhere in the dictionary and seriously affected my comprehension. I went to the
bookstore to ask for a replacement. But to my surprise, the staff of the bookstore turned down my
request rudely and even denied the poor quality of the dictionary.
     It goes without saying that today's market-oriented economy calls for much higher standard for the
service industry. However, to my regret, many of them fail to achieve this standard and the quality of the
staff needs to be improved. This certainly will not only deeply disappoint customers but hold back the
development of our country's economy. Therefore, I expect your newspaper to appeal to the service
industry to attach more importance to the service improvement.
     Thank you for your attention!
                                                               Yours sincerely,
                                                                 Li Lei