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Dear Sir;
I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________
____________________________________________________________________
____________________________________________________________________
An early response will be appreciated.
Sincerely yours,
Li Hua

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Dear Sir,
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.
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Dear Mr£®Smith,
I am very excited to learn that we are going to start a magazine together£®­_______________
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It is reported that two 66-year-old men graduated this summer from Sun Yat-sen University, a well-known university in Guangzhou.
Li Yiquan, a Chinese-Singaporean, earned a postgraduate(Ñо¿Éú) degree in software engineering, while Ang Toon Aun, a Chinese-Malaysian, earned a bachelor's degree with a major in Chinese as a foreign language.
Li, a retired engineer, now lives in Hong Kong. His daughter also received a postgraduate degree this year, but from a British university. So she participated in his graduation ceremony in Guangzhou. Li said he had a special feeling for Sun Yat-sen University because his parents and brother graduated from there.
It wasn't easy for Li to return to school while in his 60s, he said. He failed math exams several times after beginning classes, even though he had a good foundation in math; he graduated from Hong Kong Baptist University majoring in physics 40 years ago and worked as an engineer before retiring.
Ang Toon Aun, 66, was tired of his business career, so he decided to study Chinese at the university and passed level 9, the highest level of the Chinese Test.
"There's nothing in the world that makes me happier than study," said Aun. Many old people in Malaysia were encouraged to keep studying after retirement, but few of them chose to study on campus for a degree as he did.
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Dear David,
I'm Li Hua and I¡¯m writing to confirm whether my cousin Zhang Ming is well in New York.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua

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Dear Sir,
How do you do? Through the advertisement £¬I know your company needs an engineer.
I am looking forward to your early reply.
Sincerely yours,
Li Ming      

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