Question

【题目】A supermarket checkout operator was praised for striking a blow for modern manners and a return to the age of politeness after refusing to serve a shopper who was talking on her mobile phone.

The supermarket manager was forced to apologize to the customer who complained she was told her goods would not be scanned unless she hung up her phone. Jo Clark, 46, said, “I don't know what she was playing at. I couldn’t believe how rude she was. When did she have the right to give me a lecture on checkout manners? I won’t be shopping there again!”

But users of social media sites and Internet forums(论坛) were very angry that store gave in and the public appeared to be supporting the angry checkout worker. “Perhaps this is a turning point for mobile phone users everywhere. When chatting, keep your eyes on people around you. That includes people trying to serve you, other road users and especially people behind you in the stairs,” said a typical post.

“It’s time checkout staff fought back against these people constantly chatting on their phones. They can drive anyone crazy. It’s rude and annoying. I often want to grab someone’s phone and throw it as far as I can, even though I am not a checkout girl, just a passer-by,” said another.

Siobhan Freegard, founder of parenting site www. Netmums.com said, “While this checkout operator doesn’t have the authority to order customers to switch off their phones, you can see clearly how frustrated and angry she felt. No matter how busy you are, life is nicer when you and those around you have good manners.”

【1】According to Jo Clark, the checkout operator_____________.

A. lacked the knowledge of checkout manners

B. played with a mobile phone while at work

C. had no right to forbid her from using her mobile phone

D. deserved praise for her modern manners

【2】The third and fourth paragraphs imply that the public_________.

A. are used to chatting on their mobile phones

B. are driven crazy by constant mobile calls

C. ignore the existence of mobile phone users

D. seem to support the checkout operator

【3】The attitude of Siobhan Freegard towards the checkout operator was________.

A. disapproving B. supportive

C. neutral(中立的) D. indifferent

【4】The passage is mainly about _________.

A. whether we should talk on our phones while being served

B. why we can talk on mobile phones while shopping

C. what good manners checkout operators should have

D. how we can develop good manners for mobile phone users

Answer 1

【答案】

【1】C

【2】D

【3】B

【4】A

【解析】试题分析：本文主要讲了消费者与收银员之间冲突的事例。收银员拒绝为结账时打电话的顾客服务，并且要求顾客挂掉电话，否则不予扫描消费品。这件事引起了公众的广泛关注。不同的人也有不同的看法。

【1】C推理判断题。根据第二段，When did she have the right to give me a lecture on checkout manners?什么时候她有权利对我进行结账礼仪的演讲？可知，Jo Clark认为收银员没有权利要求他挂断电话。

【2】D细节理解题。根据But users of social media sites and Internet forums(论坛) were very angry that store gave in and the public appeared to be supporting the angry checkout worker.社交网站和论坛的用户对于商店道歉一事感到愤怒。并且公众似乎支持收银员愤怒的行为。可知选D。

【3】B推理判断题。根据最后一段可知，Siobhan Freegard认为，尽管收银员没有权利要求顾客挂掉电话，但是我们可以感知她很生气、沮丧。无论生活多么忙碌，当你和周围的人举止合乎礼仪时，生活会更好。因此可以推断，他是支持的态度。

【4】A主旨大意题。通读全文可知，本文将的是顾客在结账时只顾打电话，而没有注意到收银员的感受。故我们在接受别人的服务时，也要考虑是否该打电话。故选A。