In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
| Title | Oral communication skills in the workplace |
| 【小题1】 _______ | The art of using speech to convey information, thoughts and feelings to others. |
| Importance | ●The way we convey our thoughts plays a major 【小题2】____in building relationships. ●Understanding the task 【小题3】 __makes employees work towards the same goal. ●A clear flow of communication can easily 【小题4】 ______ the misunderstandings, conflicts and differences in opinions. ●Good relationships and trust among the employees built with proper communication can 【小题5】 _______ excellent working conditions. ●Conveying expectations can promote support and cooperation. |
| 【小题6】 ______ to improving oral communication | ●Use words like “in my opinion” to show your 【小题7】____ about your beliefs and ideas. ●Learn to be a good 【小题8】_______ in the workplace. ●Avoid using a【小题9】_______ body language during conversations ●Smile and be positive to delight the people around you. ●Give the other person a chance to talk in a conversation. |
| Conclusion | Communication can be improved with【小题10】______effort and we should learn from those who are good at it. |
【小题1】Definition/Meaning/Concept
【小题2】role/part
【小题3】clearly
【小题4】manage
【小题5】improve/promote
【小题6】Approaches
【小题7】confidence
【小题8】listener
【小题9】negative
【小题10】constant
解析【小题1】归纳题：从第一段的句子：oral communication skills in the workplace, which is the art of using speech to convey information,可知只是口头交流的定义：答案是Definition/Meaning/Concept
【小题2】词义归纳题：从第二段的句子：The way we convey our thoughts is of great importance in building relationships.可知是起着重要作用：答案是role/part
【小题3】词性转化题：从第二段的句子：but with a clear understanding of the task to be achieved,可知答案是clearly
【小题4】词性转化题：从第二段的句子：Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
可知答案是manage
【小题5】原词重现：从第三段的句子：With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions.可知答案是improve/promote
【小题6】词义归纳题：从第四段的句子：How to improve oral communication?可知答案是Approaches
【小题7】词性转化题从第四段的句子：individuals are expected to be confident about their beliefs and ideas.可知答案是confidence
【小题8】词义归纳题：从第五段的句子：While improving skills on oral communication, people in a workplace must learn the art of listening.可知答案是listener
【小题9】从第四段的句子：In addition, one must also have a positive body language during conversations.可知是填positive的反义词，答案是negative
【小题10】词性转化题：从第五段的句子：Communication is an art and it can be improved by working on it constantly.可知答案是constant
ABC考王全优卷系列答案科目：高中英语 来源： 题型：阅读理解
More surprising, perhaps, than the current difficulties of traditional marriage is the fact that marriage itself is alive and thriving（旺盛的）. As Skolnich notes, Americans are a marrying people: relative to Europeans, more of us marry and we marry at a younger age. Moreover, after a decline（衰退）in the early 1970s, the rate of marriage in the United States is now increasing. Even the divorce（离婚）rate needs to be taken in this pro-marriage context: some 80 percent of divorced individuals remarry. Thus, marriage remains by far the preferred way of life for the vast majority of the people in our society.
What has changed more than marriage is the nuclear family. Twenty-five years ago, the typical American family consisted of the husband, the wife, and two or three children. Now, there are many marriages in which couples have decided not to have any children, and there are many marriages where at least some of the children are from the wife’s previous marriage, or the husband’s, or both. Sometimes these children spend all of their time with one parent from the former marriage; sometimes they are shared between the two former spouses（配偶）．
Thus, one can find every type of family arrangement. There are marriages without children; marriages with children from only the present marriages; marriages with“full-time”children from both the present and former marriages; marriages with“full-time”children from the present marriage and“part-time”children from former marriages. There are stepfathers, stepmothers, half-brothers and half-sisters. It is not all that unusual for a child to have four parents and eight grandparents! These are enormous changes from the traditional nuclear family. But even so, even in the midst of all this, there remains one constant: most Americans spend most of their adult lives married.
By calling Americans a marrying people the writer means that ________.
A. Americans are more traditional than Europeans
B. Americans expect more out of marriage than Europeans
C. there are more married couples in the USA than in Europe
D. more of Americans, as compared with Europeans, prefer marriage and they accept it at a younger age
Divorced Americans ________ .
A. prefer the way they live B. will most likely remarry
C. have lost interest in marriage D. are the majority of people in the society
Which of the following can be presented as the picture of today’s American families？
A. Different types of family arrangements have become socially acceptable.
B. A typical American family consists of only a husband and a wife.
C. Americans prefer to have more kids than before.
D. There are no nuclear families any more.
Though great changes have taken place in the structure of American families, ________ .
A. the majority of Americans still have faith in marriage
B. the functions of marriage remain unchanged
C. most Americans prefer a second marriage
D. most Americans prefer to be single
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科目：高中英语 来源：山东省淄博市2010届高三下学期第一次模拟考试 题型：阅读理解
D
BEIJING March l （ Reuters） - China hailed its best ever Winter Olympics on Mon- day, crediting technology, foreign coaches and even improved language skills for the winning five gold, two silver and four bronze medals in 'Vancouver．
Only eight years after skater Yang Yang （A） won the country's first Winter gold at Salt Lake City, a sweep of the women' s short track speed skating and a first figure skating title helped China to joint seventh place in the medals table．
"Cold Standard" read the banner headline on the front page China Daily, while the People' s Daily led its sports page with "Vancouver historical breakthrough " ．
"We have made an important breakthrough at these Games" Xiao Tian, deputy chef de mission of China' s largest ever Winter Games delegation, told the Xinhua news agency．
" Actually the five - gold finish was within my expectation before we set off for the Games,but I couldn't say that at that time because I would not want to put any pressure on the ath- letes．Now I can speak out．"
Xiao was quick to retun to the earlier subject of conversation to pessirrustic（悲观） type, however, when discussing the future, emphasizing the huge task the Winter Sports adnunistra- tion faced to close the gap on their Summer counterparts, who topped the table at the 2008 Bei- jing Olympics．
"Despite the good results at these Games, we still have a long way to go in the develop-ment of China's winter sports," he said．
"It' s impossible for us to reach the same -level as we have done in Summer sports, but we will try to minimize the gap as much as we can．"
Xiao said that progress would come not through a vast expansion of the Winter sports pro- gramme but by using the best coaches, wherever they came from, and technology．
71．China regarded the Vancouver Winter Olympics as a breakthrough because___________
A．China gained-seventh place in the medals table
B． many people were crazy about the Vancouver．Games
C．'Yang Yang （A） won the country's first Winter gold
D．People's Daily thought it a historical breakthrough
72．Which contribution to China's success is not mentioned in the passage?
A．Technology．B．Foreign coaches．C．Language skills．D．Hardworking．
73．The reason why Xiao Tian didn't speak out the five - gold finish before setting off for the Games is that___________
A．he wanted to give us a big surprise at Vancouver
B．he didn't want to put any stress on the athletes
C．he didn't have an optimistic attitude to the athletes
D． he thought the five - gold finish was a huge task
74．Which of the following is TRUE according to the passage?
A．The headline of China Daily is "Vancouver historical breakthrough"
B．The results in Winter Olympic8 are as good as those in Summer Olympics:
C．We will try to narrow the gap between the Winter and Summer Sports．
D．It's easy for us to reach the same level as we have done in Summer sports．
75．What' s the main idea of this passage?
A．China hails Winter Games 'breakthrough at Vancouver．
B．A first figure skating title helped China succeed．
C．Cluna swept the women's short track speed skating．
D．Using the best coaches is important for China Winter Games．
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科目：高中英语 来源：2011届山东省实验中学高三上学期第一次诊断性测试英语卷 题型：阅读理解
NEW YORK—Microsoft on Monday made another effort to challenge Apple’s iPhone and Google’s Android in the exploding smartphone market—launching a wireless operating system，Windows Phone 7.
Consumers will consider it“always delightful and thoroughly mine，”Microsoft CEO Steve Ballmer said at a launch event. Ballmer said last year that Microsoft had“screwed up”with its Windows Mobile operating system.For example，it failed to keep up with touch-screen innovations that make iPhones and Android phones easy to use.
Microsoft fell from third to fourth place in market share this year，behind BlackBerry，iPhone and Android. Only 10.8% of smartphone owners used Microsoft’s system in August，down from 18% last December.
But Windows Phone 7 is“a total departure from anything they’ve done”.Microsoft says it sought to simplify common activities. For example，you can instantly take a picture with a phone’s camera by pushing a button on the device. You don’t have to first awaken it from its sleep mode and launch the camera application. You also can program the phones to automatically upload photos to Facebook or other social network sites in a couple of seconds. Users can easily work with Microsoft Office contact and calendar information as well as documents created in Microsoft’s Word，Excel and PowerPoint.
The phones will not show videos built on Adobe’s Flash platform，widely used by services including YouTube and Hulu.
AT&T will offer the first Windows Phone 7 smartphone，the Samsung Focus，on Nov.8.Soon after，it will have the LG Quantum and HTC Surround. Each will cost S| 199.99 with a two-year service contract. T-Mobile will have two Windows Phone 7 models out for the holiday shopping season：the HTC HD7 and Dell Venue Pro. It did not say how much they’ll cost.
【小题1】What is the main idea of paragraph 4？
| A．Why Microsoft fell behind others. |
| B．How to use Windows Phone7. |
| C．Advantages of Windows phone7. |
| D．Speed of Windows phone7. |
| A．To make a bad mistake. | B．To make big progress. |
| C．To achieve main goals. | D．To keep up with others. |
| A．Quantum. | B．Surround. | C．Android. | D．Focus. |
| A．Because its operating system didn’t catch up with changes. |
| B．Because its phones can’t show videos from YouTube. |
| C．Because it was inconvenient to take photos using its phones. |
| D．Because its system was based only on Microsoft soft wares. |
| A．Smartphone Market Welcomes New Giant |
| B．Microsoft to Fight Back on Smartphone |
| C．Mobile Phones Getting Smarter and Easier |
| D．Microsoft Proved a Failure in Smartphone |
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科目：高中英语 来源：2013-2014学年广东省高三11月联考英语试卷（解析版） 题型：阅读理解
Self-confidence is an attitude which allows individuals to have positive yet realistic views of themselves and their situations. Self-confident people trust their own abilities, have a general sense of control in their lives, and believe that，within reason, they will be able to do what they wish., plan., and expect. Having self-confidence does not mean that individuals will be able to do everything. Self-confident people have expectations that are realistic. Even when some of their expectations are not met，they continue to be positive and to accept themselves.
People who are not self-confident depend too much on the approval of others in order to feel good about themselves. They tend to avoid taking risks because they fear failure. They generally do not expect to be successful. They often put themselves down and tend to ignore compliments（赞美）paid to them By contrast，self-confident people are willing to risk the disapproval of others because they generally trust their own abilities. They tend to accept themselves；they don't feel they have to conform in order to be accepted.
Many factors affect the development of self-confidence. Parents' attitudes are crucial to children's feelings about themselves，particularly in children's early years. When parents pro- vide acceptance, children receive a solid foundation for good feelings about themselves. If one or both parents are much to critical or demanding, or if they are overprotective and discourage children's moves toward independence, children may come to believe they are unqualified or inadequate.
Surprisingly, lack of self-confidence is not necessarily related to lack of ability. Instead it is often the result of focusing too much on the unrealistic expectations or standards of others， especially parents and society. Friends' influences can be as powerful or more powerful than those of parents and society in shaping feelings of one's self. Students in their college years reexamine values and develop their own identities and thus are particularly sensitive to the influence of friends.
1.Paragraph 1 mainly talks about____．
A. the sources of self-confidence
B. the benefits of self-confidence
C. the development of self-confidence
D. the lack of self-confidence
2.In Paragraph 2，the underlined word "conform" probably means“_______”．
A. refuse B. separate C. permit D. obey
3.According to the passage, self-confident people tend to____．
A. be practical B. control others
C. avoid risks D. depend on others
4.Which of the following can we learn about self-confidence according to the passage?
A. Self-confidence is usually the symbol of special abilities.
B. Parents' protection prevents children's self-confidence development.
C. Parents and friends matter in building one's self-confidence.
D. College students are the least self-confident group in society.
5.What might the author most probably continue to talk about in the following passage?
A. How we can become more acceptable.
B. Lack of self-confident has many side effects.
C. What self-confident children usually get from parents.
D. What one should avoid in building self-confidence.
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科目：高中英语 来源：2011年安徽省名校高三联考试题 题型：填空题
任务型读写（共10小题；每小题1分，满分10分）
认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意：每个空格只填1个单词，请将答案写在答题卡上相应题号的横线上。
It's common for kids of all ages to experience school anxiety - school-related stress．This is often most apparent at the end of summer when school is about to start again, but it can occur year-round．Where does the stress and anxiety come from?
Teachers
A good experience with a caring teacher can cause a lasting impression on a child's life—so can a bad experience．While most teachers do their best to provide students with a positive educational experience, some students are better suited for certain teaching styles and classroom types than others．If there's a mismatch （不协调） between student and teacher, a child can form lasting negative feelings about school or his own abilities．
Friends
Friends can also be a source of stress．Concerns about not having enough friends, not being in the same class as friends, not being able to keep up with friends in one particular area or another, and interpersonal conflicts are a few of the very common ways kids can be stressed by their social lives at school．Dealing with these issues alone can cause anxiety in even the most confident kids．
Bullies （欺凌弱小者）
Things have changed in the world of bullies since I was a kid．The good news is that
teachers and parents are paying more attention．Many schools now have anti-bullying pro-
grams and policies．Though bullying does still happen, help is generally more easily accessible
than before．
The bad news is that bullying has gone high-tech．Many students use the Internet, cell phones and other media devices to bully other students, and this type of bullying often gets very aggressive．One reason is that bullies can be anonymous （匿名的） and enlist other bullies to make their targets miserable．Another reason is that they don't have to face their targets． So it's easier to get rid of any empathy that they may otherwise feel．There are ways to fight against "cyber-bullying", but many parents aren't aware of them - and many bullied kids feel too overwhelmed to deal with the situation．
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