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Dear Sir;
I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________
____________________________________________________________________
____________________________________________________________________
An early response will be appreciated.
Sincerely yours,
Li Hua


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Dear Sir,
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.

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High school is regarded as the best time in a person's life. As a senior 3 student, it won't take long before I graduate.
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Dear friends,
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That¡¯s all, thank you.
Li Hua

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Dear Wang Bin,
I¡¯m very glad to hear you are considering coming to study in our school¡­
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Dear Jack,
I¡¯m glad to receive your letter asking for my advice on how to learn Chinese well.
Good luck to you!
Li Hua

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