Apologizing is both an Art and a Science. The Art lies in the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. A proper apology should always include several ingredients. Now let’s take a closer look at these ingredients.
Give a detailed account of the offense, and make sure both you and the other person are talking about the same thing. Whether you make it in secret or public doesn’t matter, but your apology should be focused on the particular event.
Next, by acknowledging the hurt or damage done, you are making the recipient (接受者) begin to sense that you understand the situation. It is important to rebuild your relationship because it makes them feel their anger is understandable.
Don’t try to defend yourself by offering any excuses, which is important to let them know that you understand the event and you actions do cause them harm. The apology is all about THEM and how they feel. It doesn’t matter if the actions were intentional or not, the end result is the same and that is what needs to be focused on when learning how to say, “I’m sorry”.
Give a sincere statement of regret such as “I apologize” or “I’m sorry”. Above all, tell them it won’t happen again. After all, there is no value in apologizing for something that you will do again and again.
Finally, asking for forgiveness at the end of the apology gives the power back to the recipient. It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution(补偿)you can. The next move is up to them.
By including all these ingredients and applying them to your situation, you will know exactly how to say “I’m sorry” next time you need to.
1.The passage mainly tells readers ____.
A. the importance of apologizing
B. the process of apologizing
C. how to apologize effectively
D. how to repair a broken friendship
2.How will the recipient react when you admit hurting them?
A. They will be sorry for being angry with you.
B. They will treat you differently right away.
C. They will understand the situation better.
D. They will think their former reaction normal.
3.When you make an apology, you should concentrate on ____.
A. finding out better excuses
B. taking responsibility for the event
C. defending yourself from more harm
D. understanding the current situation
4.What is the key to any apology?
A. A sincere statement of regret.
B. Giving the recipient more power.
C. A promise that you won’t repeat your wrongdoings.
D. Giving the recipient a detailed account of the event.
1.C
2.D
3.B
4.C
【解析】
试题分析：本文主要讲述的是如何做高效的道歉，提出了作者的多个建议。
1.C 主旨大意题。根据文章第一段The Art lies in the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. A proper apology should always include several ingredients. Now let’s take a closer look at these ingredients.可知本文主要讲述的道歉的艺术，也就是如何才可以更加高效的道歉。故C正确。
2.D 细节题。根据文章第3段最后一句It is important to rebuild your relationship because it makes them feel their anger is understandable.可知当你承认你给对方带来伤害的时候，他们会认为自己之前的反应是正常的，因为自己的确受到了伤害。故D正确。
3.B 推理题。根据文章倒数第2段It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution(补偿)you can. The next move is up to them.可知当我们道歉以后，我们要承诺做适当的补偿，这样会让对方感觉你很负责任，很有诚意。故B正确。
4.C 细节题。根据文章第5段第2句Above all, tell them it won’t happen again. After all, there is no value in apologizing for something that you will do again and again.可知最重要的是你要告诉对方你再也不会做这样的事情了。故C正确。
考点：考察教育类短文阅读
科目：高中英语 来源： 题型：阅读理解
When someone has deeply hurt you, it can be extremely difficult to let go of your anger. But forgiveness is possible—and it can be surprisingly helpful to your physical and mental health. Indeed, research has shown that people who forgive report more energy, better appetite(胃口) and better sleep patterns. “People who forgive show less anger and more hopeful,” says Dr. Frederic Luskin, who wrote the book Forgive for Good. “So it can help save on the wear and tear on our system and allow people to feel more energetic.”
So when someone has hurt you, calm yourself first. Take a couple of breaths and think of something that gives you pleasure: a beautiful scene in nature, someone you love. Don’t wait for an apology. “Many times the person who hurt you may never be thinking of apologizing,” says Dr. Luskin. “They may have wanted to hurt you or they just don’t see things the same way. So if you wait for people to apologize, you could be waiting a very long time.” Keep in mind that forgiveness does not necessarily mean accepting the action of the person who upset you. Mentally going over your hurt gives power to the person who brought you pain. Instead, learn to look for the love, beauty and kindness around you. Finally, try to see things from the other person’s perspective(视角). You may realize that he or she was acting out of ignorance(无知)，fear—even love. To gain perspective, you may want to write a letter to yourself from that person’s point of view.
The text is mainly written to explain ___.
A. how to keep yourself from being hurt B. how to stay mentally healthy
C. how and when to remain calm D. why and how to pardon others
According to the writer, what is the right way to calm down after being hurt?
A. Try to figure out why you get hurt.
B. Write a letter to the person who hurts you.
C. Persuade yourself to accept what others have done to you.
D. Think about pleasant things and forget about the hurt.
Dr. Luskin advised us not to wait for an apology after being hurt because___.
A. we are not patient enough B. we’d feel worse accepting other’s apology
C. people seldom want to apologize D. people don’t mean it when they apologize
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科目：高中英语 来源： 题型：阅读理解
完形填空(共20小题；每小题1.5分，满分30分)
阅读下面短文，从短文后所给各题的四个选项(A、B、C和D)中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a 21 to catch a train, she 22 a quick way to reach it. “I have been a taxi driver for 15 years!” the driver said 23 . “You don’t think I know the best way to go?”
The woman tried to explain that she hadn’t 24 to annoy him, but the driver kept 25 . She finally realized that he was too annoyed to be 26 , so she changed her 27 . “You know, you are right,” she told him. “It must seem 28 for me not to think you know the best way 29 the city.”
30 , the driver glanced at his 31 in the rearview mirror (后视镜), turned down the street she wanted and got her to the train on time. “He didn’t say another word the rest of the ride,” she said, “ 32 I got out and paid him. Then he thanked me.”
When you find yourself 33 with people like the taxi driver, you will always try to 34 your idea. It can lead to longer arguments, lose job chances or even 35 marriages. I have discovered one simple 36 extremely effective method that can prevent the disagreement or other difficult situations from 37 in a disaster.
The 38 is to put yourself in the other person’s shoes and look for the 39 in what that person is saying. Find a way to 40 , and the result may surprise you.
21. A. hurry B. rush C. moment D. way
22. A. chose B. made C. found D. suggested
23. A. jokingly B. angrily C. anxiously D. curiously
24. A. supposed B. hoped C. meant D. decided
25. A. apologizing B. driving C. asking D. shouting
26. A. reasonable B. thoughtful C. normal D. practical
27. A. road B. mind C. direction D. manner
28. A. strange B. wrong C. terrible D. stupid
29. A. across B. in C. through D. along
30. A. Surprised B. Worried C. Annoyed D. Disappointed
31. A. rider B. speaker C. helper D. comer
32. A. until B. after C. because D. since
33. A. satisfied B. concerned C. crowded D. faced
34. A. give up B. turn down C. stick to D. point out
35. A. combine B. destroy C. suffer D. divide
36. A. or B. that C. but D. though
37. A. lying B. resulting C. setting D. leading
38. A. problem B. importance C. key D. reply
39. A. fact B. meaning C. expression D. truth
40. A. agree B. argue C. explain D. escape
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科目：高中英语 来源： 题型：阅读理解
It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.
We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.
You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.
For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.
The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.
Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.
A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.
And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!
What kind of advice does the text suggest about apologizing?
A. It’s a good idea to write a letter of apology as soon as something has gone wrong.
B. It’s a good idea to send several emails to apologize.
C. Write a long letter apologizing several times to make your point.
D. Wait to see how they react to your letter before planning to do anything.
What kind of things do you NOT apologize for?
A. A service that is not as good as it should be.
B. Genuine mistakes.
C. Car accidents.
D. Causing offence or hurt.
The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.
A. should not waste time worrying about what happened.
B. should consider the problem
C. should forget about what happened.
D. should analyse who was at fault.
How can timing compound problems?
A. If you write immediately, they will be suspicious.
B. If you leave it for a few days, they will know it is your idea to write.
C. Waiting for a few days before you write will show your sincerity.
D. Waiting too long will make it worse because they won’t believe you mean it.
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科目：高中英语 来源：2011年浙江省杭州师范大学附属中学高三适应性考试英语卷 题型：完型填空
It was her giggling that drew my attention．Note taking really wasn’t all that funny．
Walking over to the offender, I asked for the 21 ．Frozen, she refused to give it to me．I waited, all attention in the classroom on the quiet 22 between teacher and student．When she finally 23 it over she whispered, “Okay, but I didn’t draw it”.
It was a hand-drawn 24 of me, teeth blackened and the words “I’m stupid” coming out of my mouth．I managed to fold it up calmly．My mind, 25 , was working angrily as I struggled not to 26 .
I figured I knew the two most likely candidates for drawing the picture．It would do them some 27 to teach them a lesson, and maybe it was high time that I did it!
Thankfully, I was able to keep myself 28 .
When there were about six minutes remaining, I showed the class the picture．They were all silent as I told them how 29 this was for me．I told them there must be a reason 30 and now was their chance to write down anything they needed to tell me．Then I let them write silently while I sniffed in the back of the classroom．
As I 31 the notes later, many of them said something like, “I’ve got nothing against you,” or “I’m sorry you were hurt．” Some kids said, “We’re 32 of you．” But two notes, from the girls who I 33 were behind the picture, had a list of issues．I was too 34 , too strict…
Reading those notes, I realized that over the course of this year, instead of 35 my students, I had begun commanding them to 36 ．Where I thought I was driving them to success I was 37 driving them away．
I had some apologizing to do．But the next day in the classroom, one boy and one girl each handed me a card．The one 38 by all the boys expressed sincere regret for the ugly joke．The one from the girls asked for 39 .
This was a lesson for both the kids and me．Forgiveness does not change the past, but it does enlarge the 40 .
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科目：高中英语 来源：2015届安微省池州市高二上学期期中考试英语试卷（解析版） 题型：其他题
There are many people who are interested in knowing how to become a better person in life. Though there’re many people who can guide you to becoming a better person, you can become one only if you’re eager enough to bring about a change in yourself.
If you wish to learn to become a better person, then you should first of all learn to recognize your mistakes. Think of what are those things which you do in your day-to-day life and aren’t liked by other people around you. Then analyze(分析)them and try to avoid them as far as possible. However, you should be very patient and brave to change yourself.
Then you should also apologize for your past mistakes. If you don’t apologize, then you’ll always be ridiculed(奚落) in the society for being a person who is badly-behaved. By apologizing to those whom you’ve hurt, you can hope to get a second chance from them to prove that you’re as good as the others.
Forgetting the past misbehavior and thinking about the present and the future is one of the best ways to become a better person. This is because it’s impossible for you to change the past. Start your life again and make sure to go on the path of honesty. You can keep a personal diary in which you can write the dos and don’ts for yourself.
Having a role model is also very important. A role model is someone you respect. You should study the thoughts and sayings of these great people and try to understand what they actually mean. Read informative books on these people and this will definitely change the way you think and look at the things. However, just reading about the great people won’t help you. You’ll have to practically carry out their thoughts to earn respect for yourself in the society.
So actually becoming a better person isn’t difficult.
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Title |
How to become a better person |
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1._______on becoming a better person |
Recognizing your mistakes. |
●Think of your daily performance others dislike. ●Analyze them and try to 2._______ them. ●Need a lot of patience and 3._______ to change yourself. |
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Making an 4.______for your past mistakes. |
●To avoid being ridiculed for being a person with bad 5.______. ●To prove you are as good as the others. |
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Forgetting the past and 6.______ of the present and the future. |
●Be7._____ in your future life. ●Write the dos and don’ts for yourself in your dairy. |
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Having role models. |
●Study the great people’s thoughts and sayings to understand their actual8._____. ●Read informative books on them to change your way of thinking and viewing. ●9.______ out their thoughts to earn respect for yourself. |
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10.______ |
It’s not difficult to become a better person. |
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