15．根据短文内容，从短文后的选项中选出能填入空白处的最佳选项．选项中有两项为多余选项．
It's reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter's bad service online．（16）E
The female victim，surnamed Lin，reportedly got into an argument with the waiter，surnamed Zhu，when Zhu refused her repeated request for additional soup for her pot．Lin was rushed to hospital and was diagnosed with severe bums on up to 40%of her body．（17）D
Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences，but some also accused Lin of being too picky．Meanwhile，some came up with a question worthy of discussion：（18）C
Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compmmise，the tragedies could possibly be avoided．Sometimes so-called"cowardliness"can be a form of self-protection，especially when you are faced with strangers and you know little about their personalities．
（19）BWhen they calm down afterwards，they would regret their"ridiculous"behavior and have to pay the price for the consequences•
In May，a male driver in the southwestern city of Chengdu was captured on film intercepting a woman's car and dragging her out of her seat，throwing her on the ground，before cruelly kicking her several times on the head，simply because the woman suddenly changed lanes in front of his car．
（20）GForgive others'mistakes and avoid fueling others'anger．Accordingly，you may be less likely to suffer from unexpected troubles．
A．Will the situation be out of control because of your anger？
B．Intolerance has contributed to lots of violent incidents．
C．How to keep ourselves safe when we argue with others？
D．The waiter has been arrested for further investigation and trial．
E．This incident caused an outcry among netizens and opinion leaders．
F．But it is difficult to control our anger when we have conflict with others．
G．So next time you deal with conflict，it is more advisable to control your temper and say"sorry"with a smile．
分析 本文主要是如何控制自己的情绪，避免发生不必要的麻烦．
解答 EDCBG
16 E 作为总起段的最后一句，由这段的It's reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter's bad service online．可知，主要是讲一个女顾客在吃火锅的时候不断地要求男服务员加汤，导致男服务员不满，而最终把汤倒到了女顾客的身上的一事．由于空格前的一句最后出现了online一词，结合各个选项的意思，可知E正确．
17 D 本题所在的段落是对这件事情的进一步的细致的描述的，从空格前的一句Lin was rushed to hospital and was diagnosed with severe bums on up to 40%of her body，可知道是描述女顾客在事发后的情况的，故根据常理，空格中的句子应该就要描述男服务员在事发后的情况，故可选D．
18 C 根据空格前的前一句中的question，可知空格中的句子必须是一个疑问句；同时，根据下一段的内容，可知C为正确答案．
19 B 此空格是本段的总起句．根据后文When they calm down afterwards，they would regret their"ridiculous"behavior 可知当他们心情平静的时候，他们会为了他们愚蠢的行为而后悔，故选B选项的内容与之相符．
20 G 根据后文Forgive others'mistakes and avoid fueling others'anger可知原谅他人的错误，避免激起他人的愤怒，本段主要是讲如何适当地在冲突中控制自己的情绪，从而减少不必要的麻烦的，故可知G为正确选项．
点评 做七选五题目时要注意以下规则：1．放进去通顺，这一点是基础．凡不通顺的必错无疑； 2、选项中有单词、词组、句子成分或与所选答案所在段内容重合；3、选项与其上句或下句之间有必然的逻辑关系； 4、选项全部内容都属于正确答案所在段．有时备选答案中可能含有甲乙两项内容，这时，只有当甲和乙都归属于本段时，答案才是正确的．
