When you were looking for a reliable, honest auto mechanize, how did you find him? Before you went into that restaurant you recently tried, how did you know that it served great good? If you are like most people on the planet, you want to lower your risk of a big ugly surprise so you asked people you trust to refer to a business they trust. Marketers call this friend-to friend recognition of business “word-of mouth advertising.
When you do a treat job for your customer for a band job, people are going to talk about your business. Unfortunately, because we humans seem to feel negative emotions more intensively than positive ones, there’re more likely to tell more of our friends about bad experiences with busyness than positive ones. Understand this: customer believes their own experience. You can’t make them believed that your company is wonderful when they felt they were treated badly.
So, to get positive word-of-mouth going for your business in this service- based economy, you’ve got to do a really outstanding job for everyone, exactly.
And when you do, you build a great reputation. That takes time. But it forms a close link with your customers in a way that no advertising and no promotional coupon ever could.
The good news is that because there are so many different businesses chasing after your customers’ money, people want to know whom they can trust. So people are going to be talking about you. Create a free sales force for your business an army of delighted customers who tell everyone that they know how good your company is to do business with. That’s great antidote to defectionitis.
64. What is the main topic of this passage?
A. A good name will bring you money.
B. A person should rely on his friends for business.
C. Advertising can make customers believe its wonderful.
D. A company can rely on its associates to survive.
65. According to the passage, whether we go to a place or not depend on ____.
A. business fames B. media assistance
C. particular recognition D. associates’ recommendation
66. When you do an outstanding job in service, you will surely _____
A. Make more money than you expect
B. Have a mutual understanding with your customers
C. Build a great reputation immediately
D. Earn your fame as well as advertise for your company
67. The underlined word “defectionitis” probably means ______
A. service imperfection B. customers’ distrust
C. customers’ protection D. service advertisement
科目：高中英语 来源： 题型：
单词拼写：用所学的单词完成句子意思，单词首字母或中文意思已给出。
F_________ is the mother of success.
They are w_________ to each other; obviously they don’t want to be heard by others.
It has been reported that in the United States that many environment— protecting (协会) have been formed.
The doctor d_________ three babies every day on average at that time
China’s sending a person into space is a great a_____________.
The bar seemed to him to be full of people and he felt that the people were observing him .(好奇地)
If you want to learn a foreign language well, you should o__________ many difficulties.
You can e___________ your ideas with your classmates when you’re discussing.
They go into the church, (打招呼) everyone they meet.
I was filled with (怒火) when I saw him kicking the dog.
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科目：高中英语 来源：2010届福建省长泰一中高三上学期期末考试 题型：阅读理解
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科目：高中英语 来源：福建省三明市2010届高三下学期5月质量检查（英语） 题型：短文改错
第二卷（非选择题；两节，共35分）
第四部分 写作（共两节，满分35分）
第一节 短文填词（共10小题；每小题1分，满分10分）
阅读下面短文，根据以下提示：1）汉语提示；2）首字母提示；3）语境提示，在每个空格内填入一个适当的英语单词，并将该词完整地写在右边相对应的横线上。所填单词要去意义准确，拼写正确。
Dear Mr. Smith,
How are you! I’m very happy to write this letter to you.
I r the admission notice to Beijing University last 76．__________
W . As you know, my major is Foreign Language Literature. 77．__________
I have been dreaming about. Mr. Smith, I still remember 78．__________
The first day when you began to teach us. When a to introduce 79．__________
Ourselves, we were quite nervous, b we were poor at listening 80．__________
And speaking. However, you patiently （鼓励） us to practice 81．__________
As much as possible. Your class was so （生动）that all of 82．__________
Us were interested. With your I improved my English step 83．__________
step；otherwise, in NMET I wouldn’t have got a satisfactory 84．__________
result. Mr. Smith, thank you very much indeed. I miss you! 85．__________
Hope to see you soon!
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科目：高中英语 来源：2010年江西省高一下学期第一次月考英语卷 题型：填空题
阅读下面对话，掌握其大意，并根据所给首字母的提示，在标有题号的右边横线上写出一个英语单词的完整、正确形式，使对话通顺。
A：Excuse me, sir, but I’m writing a report on what people prefer to do on holiday. Do you mind if I ask you a few questions?
B：No, not at all. Please go (76)a_______.
A：How often do you go on holiday?
B：I generally have two weeks’ holiday a year.
A：And what do you prefer to do when you are on holiday?
B：Well, I don’t usually visit my family. We live quite(77) c_____ and I can see them any time. But I do like to visit museums, (78)e__________ if there is a special exhibition on. I don’t like to stay at home, though my parents do. (79)I________, I prefer to get away from the city and just (80)e________ the peace of the country. You know, just sit under a tree, listen to the birds in the morning, or maybe go walking over the hills.
A：Have you ever (81)t_________ abroad?
B：No, I haven’t .It’s too (82)e__________ for me. But my wife loves to visit the coast, so if the (83)w_________ is good we often go swimming in the sea, or maybe just lie on the (84)b________ and bathe in the sun.
A：OK. Well, thank you very much for your time.
B：You are (85)w_________.
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科目：高中英语 来源：2009-2010学年江苏省高二下学期期中考试（英语） 题型：阅读理解
One would have to be a fool to overlook the importance of using positive thinking for you rather than allowing negative thinking to work against you. In recent years, research in psychopharmacology (精神药理学) has proved what many people have known over the centuries: a positive attitude is good for you, good for your health, good for your wealth, good for everything. Researchers found that a positive attitude produces a specific chemical reaction which makes people feel better, while negative thinking results in a decline of hormone (荷尔蒙) and shuts down the immune (免疫的) system. This leads to illness and depression. Positive thoughts will make you feel better. Even if you must begin by literally forcing yourself to be positive (faking it, so to speak), it will become contagious (会传播的) and the positive thoughts will generate nice little w*w^w..c~o*mchemicals and good feelings which will reinforce the positive thoughts.
For example, if you force yourself to smile or laugh, even when you don't feel like smiling or laughing, if you keep at it for a few minutes, you will soon feel like it. Feelings can generate thoughts, but thoughts can also generate feelings. Control your thoughts and you can control your feelings. Positive thinking is important in all aspects of our lives. There is probably no single factor more important in determining your success in achieving your career objectives than your own attitude.
It's often been said that in the land of the blind, the one-eyed man is king. And in the office of militant (好战) negativism, the positive workers shine like gold. You cannot control external events, but you can learn to control your reaction to those events and thereby have a positive attitude and be happy. This vital key to success is totally within your control. Use it.
67. We can infer from the passage that .
A. positive thinking can cure you of your diseases
B. positive thinking can easily be generated by anyone
C. a decline of hormone may cause you to be depressed
D. a specific chemical reaction is the cause of negative thinking
68. According to the passage, which of the following is true?
A. Feeling and thoughts can generate each other.
B. It's easier to control thoughts than to control feelings.
C. Your success depends wholly on your attitude.
D. Keeping smiling will surely make you successful.
69. Just like a one-eyed man in the land of the blind, you should .
A. take positive attitude in the office of militant negativism
B. be king in your office
C. pay no attention to what is going on around you
D. control your feeling to what is happening to you
70. The best title to the passage is .
A. the Bad Effect of Negative Thinking B. Why Should People Think
C. Positive Thinking Benefits People D. Thinking: The Vital Way
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