Your tie goes very well with your shirt.

A．Oh, I got it on sale.

B．I bought it at haft price.

C．Does it really look OK?

D．No, not so nice.

A．Oh, I got it on sale.

B．I bought it at haft price.

C．Does it really look OK?

D．No, not so nice.

— Your tie goes very well with your shirt.

— ____  

— Your tie goes very well with your shirt.

— ____　

　 A. Oh, I got it on sale. 　　　　 　　 B. I bought it at half price.

　 C. Does it really look OK? 　　　 　　　　D. No, not so nice.

Your tie goes very well with your shirt.

1. A.
   Oh, I got it on sale.
2. B.
   I bought it at haft price.
3. C.
   Does it really look OK?
4. D.
   No, not so nice.

— Your tie goes very well with your shirt.

— ____  

A. Oh, I got it on sale.            B. I bought it at half price.

C. Does it really look OK?           D. No, not so nice.

.—Your tie goes very well with your shirt.

—_________

A.Oh,I got it on sale.       B.I bought it at half price.

C.Does it really look OK?      D.No,not so nice.

—Your tie goes very well with your shirt． — _______

　 A．Oh, I got it on sale．　 　　　 B．I bought it at half price．

　 C．Does it really look OK?　　 D．No, not so nice．

—Your tie goes very well with your shirt.
—_________
A. Oh,I got it on sale.        B. I bought it at half price.
C. Does it really look OK?      D. No,not so nice.

— Your tie goes very well with your shirt.
— ____  

Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the child a small treat? Or have you ever received a telephone call from a shopkeeper asking you whether an item you bought a month before was meeting your needs? No doubt you noticed these gracious acts.

Business firms nowadays are quick to have programs designed to ensure product and service quality. But it's often the “little things” that help build a tie between seller and buyer.

If you want to make those “little things” a high customer service priority(优先权)，here are a few tips for you to follow.

Make a list of the simple acts you can perform for your customers. It might include handing out key chains or other small gifts to customers，or extending delivery service to elderly customers. Just be sure every item is economical and easy to carry out.

Training in the “little things” helps your people lean skills and attitudes. If you’re your people to hand out small gifts of your business，be sure they’re goods available in your store. If you want your people to take extra time with customers，be sure you schedule enough staff during rush business hours. If you want your people to follow up with customers on the telephone at the end of each month，be sale you drop the sales load a bit at that time.

Training in the “little things” doesn’t end with a single activity. It must become part of everyday life in your business. Show the importance of the “little things” by word and deed. Be sure everyone practices the art of customer courtesy(礼貌)each day. Announce the power of the “little things” through every possible means. The more cheer leading you do about this topic. The more it will become deeply fixed in the workplace.

57. The underlined word “gracious” most probably means“          ”.

A. strange          B. clear              C. easy                 D. kind

58. If you want your people to accompany customers much longer，be sure         .

A. enough assistants are available during rush business hours

B. you praise employees who show courtesy to customers

C. little things are given to customers all the time

D. you drop the sales load a bit at that time

59. The purpose of giving away little things to customers is to            .

A. please the children of the customers

B. clear off goods kept long in the stole

C. build a relationship between seller and buyer

D. help the employees learn attitudes and skills

60. The main idea of this passage is                     .

A. the necessity of giving away little things

B. the importance of  “little things ” in business

C. how to train the employees in the business firm

D. praising employees who show courtesy to customers

       Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the youngster a small treat？ Or have you ever received a telephone call from a retailer asking you whether an item you purchased a month before was meeting your needs？ No doubt you noticed these gracious acts．

       Business firms in this highly competitive decade are quick to institute programs designed to ensure product and service quality．But it's often the ''little things'' that help build a permanent tie between seller and buyer．

       If you want to make those ''little things'' a high customer service priority（优先权），here are a few tips for you to follow．

       Make a list of the simple, but gracious acts you can perform for your customers．It might include handing out key chains or other small gifts to customers after a purchase， or extending delivery service to elderly customers．Just be sure every item is realistic， economical and easy to carry out．

       Training in the ''little things'' helps your people learn skills and attitudes．If you want your people to hand out small gifts of your business， be sure they're kept in stock．If you want your people to take extra time with customers， be sure you schedule enough staffing during peak business hours．If you want your people to follow up with customers on the telephone at the end of each month， be sure you drop the sales load a bit at that time．

       Training in the ''little things'' doesn't end with a single activity．It must become part of everyday life in your business．Emphasize the importance of the ''little things'' by word and deed．Be sure everyone visibly practices the art of customer courtesy（礼貌）each day．Announce the power of the ''little things'' through every possible means．The more cheer leading you do about this topic， the more it will become deeply fixed in the workplace．

1.The underlined word ''gracious'' can most likely be replaced by _______．

       A．surprising                                           B．warmhearted      

       C．interesting                                           D．kind

2.If you want your people to accompany customers much longer,_______．

       A．be sure little things are kept in stock

       B．be sure enough assistants are available during rush business hours

       C．be sure you drop the sales load a bit at that time

       D．be sure to let them follow up with you

3.The main idea of this passage is ________

       A．how to train the employees in the business firm

       B．the importance of ''little things'' in today's business

       C．the necessity of giving away little things

       D．praising employees who show courtesy to customers

An African proverb says that a single hand cannot tie a bundle. Everyone needs companions to help them sail through the rough seas of life. Even the strongest and richest person still needs friends. Our money and strength would have no value if we had no friends to share with us. The best friendship is a give-and-take relationship. We need the support of our family, friends and the community. In turn we also give support to the society, our friends and our family.

The word “friend” has many meanings. It could be the bus driver who takes you to and from work every day. It could be a parent, a colleague, a wife or husband, a brother or sister, or even the unknown person who helped you just once when you could not find your way. Real friends share not only our happiness but our sorrows as well. This may explain why we have the expression “a friend in need is a friend indeed”.

Friendship is like the sunshine that keeps us warm. It is like the refreshing raindrops on the fields that give the farmers hope of a good planting season. Without friends our life would be like a desert where our only friend would be loneliness and sadness. The most fortunate person is the one who has friends from all levels in the society. A driver might find friends not only among his colleagues but among farmers, bankers, traders, students, politicians or teachers. We should never forget our old friends when we make new ones. We should treasure each of our friends whether poor or rich, beautiful or not. Each friend is unique in his or her own way. And all together, they enrich life and make it very colourful.

1.What is the main topic of the passage?

A. How to sail through the sea of life.

B. Friends and friendship.

C. A friend in need is a friend indeed.

D. Never forget old friends when making new ones.

2.What is the correct understanding of friends according to the writer?

A. Friends who share our happiness are not real friends.

B. Friends will take us through rough seas.

C. Friends never expect anything from others.

D. Friends can be different people around us.

3.An unknown person can be a friend as well when .

A. he helps you with what you need

B. he is told how to find his way

C. he becomes one of your family

D. he is a driver taking you from and to work

4.The underlined word “unique” in the last paragraph most probably means “ ”.

A. special B. poor C. rich D. valuable

An African proverb says that a single hand cannot tie a bundle. Everyone needs companions to help them sail through the rough seas of life. Even the strongest and richest person still needs friends. Our money and strength would have no value if we had no friends to share with us. The best friendship is a give-and-take relationship. We need the support of our family, friends and the community. In turn we also give support to the society, our friends and our family.

The word “friend” has many meanings. It could be the bus driver who takes you to and from work every day. It could be a parent, a colleague, a wife or husband, a brother or sister, or even the unknown person who helped you just once when you could not find your way. Real friends share not only our happiness but our sorrows as well. This may explain why we have the expression “a friend in need is a friend indeed”.

Friendship is like the sunshine that keeps us warm. It is like the refreshing raindrops on the fields that give the farmers hope of a good planting season. Without friends our life would be like a desert where our only friend would be loneliness and sadness. The most fortunate person is the one who has friends from all levels in the society. A driver might find friends not only among his colleagues but among farmers, bankers, traders, students, politicians or teachers. We should never forget our old friends when we make new ones. We should treasure each of our friends whether poor or rich, beautiful or not. Each friend is unique in his or her own way. And all together, they enrich life and make it very colourful.

1. What is the main topic of the passage?

A. How to sail through the sea of life.

B. Friends and friendship.

C. A friend in need is a friend indeed.

D. Never forget old friends when making new ones.

2. What is the correct understanding of friends according to the writer?

A. Friends who share our happiness are not real friends.

B. Friends will take us through rough seas.

C. Friends never expect anything from others.

D. Friends can be different people around us.

3. An unknown person can be a friend as well when .

A. he helps you with what you need

B. he is told how to find his way

C. he becomes one of your family

D. he is a driver taking you from and to work

4. The underlined word “unique” in the last paragraph most probably means “ ”.

A. special B. poor C. rich D. Valuable

Everyone knows the smart black-and-white dog that sits on top of a red doghouse with his best friend---a bird called Woodstock.

Created by the American cartoonist Charles Schulz in 1950, the clever dog is loved by generations of kids and adults. He speaks more than 20 languages and appears daily in 26,000 newspapers around the world.

When Snoopy first appeared, he was not different form other pet dogs. But two years later, he had begun to speak with simple words and sounds. By 1957 he could walk on two legs and was going to school with his master, Charlie Brown, who failed in just about everything. Later he learned to use the typewriter.

Snoopy has done lots of jobs. He has been a bow-tie wearing lawyer, a tennis player, an Olympic figure skater, a world famous grocery checkout clerk, a pilot and even the first astronaut on the moon.

However, Snoopy has always dreamed of being a famous writer. The beginning of his story is always, “It was a dark and stormy night…” Unfortunately for him no one has ever wanted to publish the story.

In love, Snoopy is as much of a failure as Charlie Brown is at baseball. He easily falls in love but always has his heart broken. He eats to forget, but it never works.

Snoopy is an insightful, feel-good and sometimes sad dog. If you think a little about words, you might find them full of life lessons. Among his most famous lines are “To live is to dance, to dance is to live.” And “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. Sigh! There’s so little hope for advancement”.

Snoopy has done all the following jobs except ____________.

A. a lawyer      B. a player      C. a clerk      D. a writer

From the passage, we can learn that _________.

A. Snoopy is always a sad dog

B. Snoopy can not speak in the beginning

C. Snoopy often dreams of true love

D. Snoopy is a real smart pet dog

It can be inferred that Snoopy ____________.

A. has many bird friends and relatives

B. is a well-known writer and clerk

C. has been unfortunate since it was born

D. is very popular in the whole world

The word “advancement” in the last paragraph probably means__________.

A. success      B. progress      C. growth      D. popularity

Everyone knows the smart black-and-white dog that sits on top of a red doghouse with his best friend ---- a bird called Woodstock.
Created by the American cartoonist Charles Schulz in 1950, the clever dog is loved by generations of kids and adults. He speaks more than 20 languages and appears daily in 26,000 newspapers around the world.
When Snoopy first appeared, he was no different from other pet dogs. But two years later, he had begun to speak in thought bubbles with simple words and sounds. By 1957 he could walk on two legs and was going to school with his master, Charlie Brown, who fails at just about everything. Later he learned to use the typewriter.
Snoopy has done lots of jobs. He has been a bow-tie wearing lawyer, a tennis player, an Olympic figure skater, a world famous grocery checkout clerk, a pilot and even the first astronaut on the moon.
However, Snoopy has always dreamed of being a famous writer. The beginning of his story is always, “It was a dark and stormy night…” Unfortunately for him no one has ever wanted to publish the story.
In love, Snoopy is as much of a failure as Charlie Brown is at baseball. He easily falls in love but always has his heart broken. He eats to forget, but it never works.
Snoopy is an insightful(有洞察力的), feel-good and sometimes sad dog. If you think a little about his words, you might find them full of life lessons. Among his most famous lines are “To live is to dance, to dance is to live.” And “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. Sigh! There’s so little hope for advancement.”
60. From the passage, we can learn that ________.
A. Snoopy is always a sad dog
B. Snoopy can't speak in the beginning
C. Snoopy often dreams of true love       
D. Snoopy is a real smart pet dog
61. Snoopy has done all the following jobs EXCEPT ________.
A. a lawyer               B. a player                    C. a clerk                            D. a writer
62. It can be inferred that Snoopy ________.
A. has many bird friends and relatives             B. is a well-known writer and clerk
C. has been unfortunate since it was born        D. is very popular in the whole world
63. The underlined word “advancement” in the last paragraph probably means ________.
A. success                 B. progress                   C. growth                     D. popularity

Everyone knows the smart black-and-white dog that sits on top of a red doghouse with his best friend---a bird called Woodstock.

Created by the American cartoonist Charles Schulz in 1950, the clever dog is loved by generations of kids and adults. He speaks more than 20 languages and appears daily in 26,000 newspapers around the world.

When Snoopy first appeared, he was not different form other pet dogs. But two years later, he had begun to speak with simple words and sounds. By 1957 he could walk on two legs and was going to school with his master, Charlie Brown, who failed in just about everything. Later he learned to use the typewriter.

Snoopy has done lots of jobs. He has been a bow-tie wearing lawyer, a tennis player, an Olympic figure skater, a world famous grocery checkout clerk, a pilot and even the first astronaut on the moon.

However, Snoopy has always dreamed of being a famous writer. The beginning of his story is always, “It was a dark and stormy night…” Unfortunately for him no one has ever wanted to publish the story.

In love, Snoopy is as much of a failure as Charlie Brown is at baseball. He easily falls in love but always has his heart broken. He eats to forget, but it never works.

Snoopy is an insightful, feel-good and sometimes sad dog. If you think a little about words, you might find them full of life lessons. Among his most famous lines are “To live is to dance, to dance is to live.” And “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. Sigh! There’s so little hope for advancement”.

1. Snoopy has done all the following jobs except ____________.

A. a lawyer        B. a player      C. a clerk      D. a writer

2. From the passage, we can learn that _________.

A. Snoopy is always a sad dog           B. Snoopy can not speak in the beginning

C. Snoopy often dreams of true love      D. Snoopy is a real smart pet dog

3. It can be inferred that Snoopy ____________.

A. has many bird friends and relatives     B. is a well-known writer and clerk

C. has been unfortunate since it was born   D. is very popular in the whole world

4.The word “advancement” in the last paragraph probably means__________.

A. success      B. progress      C. growth      D. popularity

Everyone knows the smart black-and-white dog that sits on top of a red doghouse with his best friend ---- a bird called Woodstock.

Created by the American cartoonist Charles Schulz in 1950, the clever dog is loved by generations of kids and adults. He speaks more than 20 languages and appears daily in 26,000 newspapers around the world.

When Snoopy first appeared, he was no different from other pet dogs. But two years later, he had begun to speak in thought bubbles with simple words and sounds. By 1957 he could walk on two legs and was going to school with his master, Charlie Brown, who fails at just about everything. Later he learned to use the typewriter.

Snoopy has done lots of jobs. He has been a bow-tie wearing lawyer, a tennis player, an Olympic figure skater, a world famous grocery checkout clerk, a pilot and even the first astronaut on the moon.

However, Snoopy has always dreamed of being a famous writer. The beginning of his story is always, “It was a dark and stormy night…” Unfortunately for him no one has ever wanted to publish the story.

In love, Snoopy is as much of a failure as Charlie Brown is at baseball. He easily falls in love but always has his heart broken. He eats to forget, but it never works.

Snoopy is an insightful(有洞察力的), feel-good and sometimes sad dog. If you think a little about his words, you might find them full of life lessons. Among his most famous lines are “To live is to dance, to dance is to live.” And “Yesterday I was a dog. Today I’m a dog. Tomorrow I’ll probably still be a dog. Sigh! There’s so little hope for advancement.”

60. From the passage, we can learn that ________.

  A. Snoopy is always a sad dog

B. Snoopy can't speak in the beginning

  C. Snoopy often dreams of true love       

D. Snoopy is a real smart pet dog

61. Snoopy has done all the following jobs EXCEPT ________.

  A. a lawyer               B. a player                    C. a clerk                            D. a writer

62. It can be inferred that Snoopy ________.

  A. has many bird friends and relatives             B. is a well-known writer and clerk

  C. has been unfortunate since it was born        D. is very popular in the whole world

63. The underlined word “advancement” in the last paragraph probably means ________.

  A. success                 B. progress                   C. growth                     D. popularity