题目列表(包括答案和解析)
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
C．lack of coop eration between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
B．put up with the rude man ners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
A new study has found that it may be possible to train people to be more intelligent，increasing the brainpower they had at birth.
Until now，it has been widely assumed that the kind of mental ability that allows us to solve new problems without having any relevant previous experience—what psychologists call fluid intelligence—is innate and cannot be taught（though people can raise their grades on tests of it by practicing）.
But in the new study，researchers describe a method for improving this skill，along with experiments to prove it works.
The key, researchers found, was carefully structured training in working memory—the kind that allows memorization of a telephone number just long enough to dial it. This type of memory is closely related to fluid intelligence，so the researchers reasoned that improving it might lead to improvements in fluid intelligence.
First they measured fluid intelligence of volunteers using standard tests. Then they trained each in a complicated memory task—the child’s card game，in which they had to recall a card they saw and heard. During the course, they needed to ignore irrelevant items，monitor ongoing performance，manage two tasks at the same time and connect related items to one another in space and time.
The four groups experienced a half-hour of training daily for 8，12，17 and 19 days，respectively. To make sure they were not just improving their test-taking skills，the researchers compared them with control groups that took the tests without the training.
The results, published Monday in The Proceedings of the National Academy of Sciences，were striking. Improvement in the trained groups was a lot greater. Moreover，the longer they trained, the higher their scores were. All performers，from the weakest to the strongest，showed significant improvement.
“Our results show you can increase your intelligence with proper training.”said Dr Jaeggi, a co-author of the paper.“No one knows how long the gains will last after training stops，”he added，“and the experiment’s design did not allow the researchers to determine whether more training would continue to produce further gains.”
67．The researchers thought the key to improving the intelligence was ______________.
A．memorizing telephone numbers
B．improving working memory
C．training in concentration
D．recalling a card
68．The following aspects of the training help increase intelligence EXCEPT___________.
A．ignoring irrelevant items
B．monitoring ongoing performance
C．managing two tasks at the same time
D．using previous experience
69．When the experiment was conducted，the researchers______________.
A．trained the four groups for the same period of time
B．only made comparisons between the four groups
C．compared the four groups with control groups
D．trained the four groups together
70．By writing the article，the writer intends to ______________.
A．inform the readers of a new study
B．call on people to be trained to increase intelligence
C．prove one’s born brainpower can be improved
D．tell people the improved intelligence will last forever
完形填空
In the year 1666 there was a terrible disease in London. Thousands of people died every week. The disease was 1 by fleas(跳蚤), which lived in clothes. When people started to feel 2 , they sneezed(打喷嚏). Then they had a high temperature－and in less than a week they died.
The village of Eyam is in the north of England. People there heard of the terrible 3 in London. They were very happy that London was 4 .
One day a man arrived from 5 . He brought with him lots of different things 6 . Among these things there was some cloth. On it were the 7 “Made in London”.
Two days later, a boy sneezed. He said he had a 8 . Nobody worried much, but soon he was 9 with a high temperature. The next day, the boy 10 died, and another two people 11 to sneeze.
At once the village people held a meeting to 12 what to do. An old man said,“If people run away from this village, they 13 carry the disease with them. Then the disease will be carried to other 14 . and thousands of people will die. We must 15 other people outside our village don’t 16 this terrible disease.”
The people of Eyam 17 the old man. In this way they 18 the population of the other villages from the terrible disease. 19 , 40% of the population of Eyam died from the disease, The disease itself 20 . The people who were still living were able to visit people outside the village again.
1．
[ ]
2．
[ ]
3．
[ ]
4．
[ ]
5．
[ ]
6．
[ ]
7．
[ ]
8．
[ ]
9．
[ ]
10．
[ ]
11．
[ ]
12．
[ ]
13．
[ ]
14．
[ ]
15．
[ ]
16．
[ ]
17．
[ ]
18．
[ ]
19．
[ ]
20．
[ ]
任务型阅读（共10小题；每小题1分，满分10分）
阅读下面文章，根据语篇内容，用恰当的词完成题后表格中所缺单词。(每格限填一词)
Hey! It's going to be Mother's day again. Have you planned something good for your Mama? If not, try even one of these tips.
Make Your Mama Proud
What special talents do you have? Maybe this is the right time to show it to her. She would be very proud and surprised if she'd realized that you have something that she doesn't expect.
What's Her Favorite?
Most teens don't know what their mama's favorite. You do? Then, what are you waiting for ? Buy her some of her favorite stuff and put a little twist on it. Make it more special.
The best time to give her that is while she is sleeping at night. Put it on the drawer next to her so that when she wakes up she'll be surprised to see it. And, maybe, a little tear may fall down from her cheeks.
The Memories
Our mothers have special memories in mind. Those are the times that they gave birth to their healthy baby. How about you? What's your best moment with her? Maybe you can tell her about the time she got mad at you because you did something that you thought is right but since that day forward you realized your mistakes. Or, you can tell her how happy you are when she was there during your painful days in your life.
Be Her
What does she look like if she is so exhausted and angry and tired? What does she do for your family? This is the right time to show her the things that she usually does at home. Try to imitate her voice when she is angry. Make your face as if you are her when she is mad.
Treat a Queen
Your house is a palace with a king and queen (it doesn't matter if you're rich or poor). Our mother is the real queen in our life and in our family though her duties make her look like she is not. Give the lady a day off by being a servant to her.
Make-Over Beauty
Because of stress and the problems that she is facing right now, especially in the family, she doesn't look great any more. Admit it! Most mothers are not into trends anymore because their focusing on us.
Perhaps you could take some of your savings to treat her in a salon or the department store. Then, choose nice clothes that would make her look GLAMOROUS!
Have Some of Your Time
It's the cheapest but a meaningful way. Most of us are busy from our work, friends, boy/girl friends, school. We stay home late and after several hours, we go out again.
Have you ever had a meaningful time with your mother where you don't think or talk about problems and arguments? Have you ever told her how much you thank her from the life she gave to you, the time she took care of you, and for every suffering she'd felt for you? Have you ever told her that you love her?
Life is short. We don't know what will happen tomorrow nor today. Those three words can make her heart jump for joy, you know? Just tell her “I love you!” and it would make her smile so sweetly. Just try! We don't want to miss a thing, right?
| Tips on 71 _________ to make mother happy |
|