练习册

  • 练习册
  • 试题
    62．The main idea of this passage is A．how to train the employees in the business firm B．the importance of ''little things'' in today's business C．the necessity of giving away little things D．praising employees who show courtesy to customers C Have you ever had the strange feeling that you were being watched? You turned around and, sure enough, someone was looking right at you! Some parapsychologists say that humans have a natural ability to sense when someone is looking at them．To study whether such a "sixth sense" really exists, Robert Baker, a psychologist at the University of Kentucky, performed several experiments． In the first one．Baker sat behind unsuspecting people in public places and stared at the backs of their heads for 5 to 15 minutes．The subjects were eating, drinking, reading, studying, watching TV, or working at a computer．Baker made sure that the people could not tell that he was sitting behind them during those periods．Later, when he questioned the suspects, almost all of them said they had no' idea that someone was staring at them． For the second experiment．Baker told subjects that they would be stared at from time to time from behind a two-way minor in a lab setting．The people had to write down when they felt they were being stared at and when they weren’t．Baker found that the subjects were no better at telling when they were stared at than if they had just guessed． Baker’s experiment concludes again that people do not have the ability to sense when they are being stared at．If you doubt the outcome of his two experiments, I suggest you repeat the experiments and see for yourselves． 【查看更多】

     

    题目列表(包括答案和解析)

     

           Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the youngster a small treat？ Or have you ever received a telephone call from a retailer asking you whether an item you purchased a month before was meeting your needs？ No doubt you noticed these gracious acts．

           Business firms in this highly competitive decade are quick to institute programs designed to ensure product and service quality．But it's often the ''little things'' that help build a permanent tie between seller and buyer．

           If you want to make those ''little things'' a high customer service priority（优先权），here are a few tips for you to follow．

           Make a list of the simple, but gracious acts you can perform for your customers．It might include handing out key chains or other small gifts to customers after a purchase， or extending delivery service to elderly customers．Just be sure every item is realistic， economical and easy to carry out．

           Training in the ''little things'' helps your people learn skills and attitudes．If you want your people to hand out small gifts of your business， be sure they're kept in stock．If you want your people to take extra time with customers， be sure you schedule enough staffing during peak business hours．If you want your people to follow up with customers on the telephone at the end of each month， be sure you drop the sales load a bit at that time．

           Training in the ''little things'' doesn't end with a single activity．It must become part of everyday life in your business．Emphasize the importance of the ''little things'' by word and deed．Be sure everyone visibly practices the art of customer courtesy（礼貌）each day．Announce the power of the ''little things'' through every possible means．The more cheer leading you do about this topic， the more it will become deeply fixed in the workplace．

    1.The underlined word ''gracious'' can most likely be replaced by _______．

           A．surprising                                           B．warmhearted      

           C．interesting                                           D．kind

    2.If you want your people to accompany customers much longer,_______．

           A．be sure little things are kept in stock

           B．be sure enough assistants are available during rush business hours

           C．be sure you drop the sales load a bit at that time

           D．be sure to let them follow up with you

    3.The main idea of this passage is ________

           A．how to train the employees in the business firm

           B．the importance of ''little things'' in today's business

           C．the necessity of giving away little things

           D．praising employees who show courtesy to customers

     

    查看答案和解析>>


    同步练习册答案