Man has a big brain. He can think, learn and speak. Scientists thought that men are different from animals because they can think and learn. They know now that dogs, cats and birds can learn too. They are beginning to understand that. They make noises when they are afraid, or angry or unhappy. Apes(猿) can understand some things more quickly than human, one or two of them have learnt a few words. But they can not join words to make sentences. They can not think like us because they have no language. Language is a wonderful thing. Man has been able to build a modern world because he has language. Every child can speak his own language very well when he is four or five, —but no animal learns to speak. How do children learn it ? Scientists do not really know. What happens inside our body when we speak? They do not know. They only know that man can speak because he has a brain.

The best title for this passage is          .

A. Animal’s Language  B. Man and Ape  C. Brain and language  D. Man’s Brain

Men are different from animals in the way that           .

A. men can understand things quickly       B. men can learn

C. men have learnt to use language         D. men have brains

An ape can not           .

A. make noises    B. understand things    C. learn words     D. speak like man

Scientists now know            .

A. how children learn to speak             B. why apes can learn a few words

C. man’s brain helps him to learn to speak    D. what happens when men speak

Which of the following is NOT true ?

A. Some animals can learn.               B. Apes can understand some things more quickly than men.

C. Apes can put the words they know together.

D. Apes have no language though they can learn some words

The audience starts to scream and young people all over Britain turn on their TVs. Yes, it’s Top of the Pops!
Top of the Pops is an amazing 34 years old. Pop stars from all over the world appear on this successful TV programme. After 1,800 shows, it’s still the most popular pop music show in Britain. So what’s the secret?
“We get lots of bands to perform live in the studio,” says producer Chris Cowey. “That just doesn’t happen on other shows.”
Chris starts planning the programme over a week before it goes out. His first job is to decide which bands to have on the show. When the chart of the top twenty songs is produced on Sunday, Chris can start to book the bands.
Monday starts with Chris meeting his sound, lighting and camera workers. They listen to each song and plan the show.
Tuesday is paperwork day. There are bookings to make sure of letters to answer and lots of phone calls to make. The show is on Thursday. Bands arrive at the studio from 10 o’clock in the morning and start practising. Tonight’s presenter, Jo Whiley, practices too.
First the bands go to make up. Judy and Issy are the make-up artists. “We see the stars with no make-up on, looking terrible,” says Issy. Then the bands go to the costume department where Marianne dresses the stars.
Back in the studio things are happening. The audience are practicing their dance moves! It takes over two hours to record the whole programme, then Chris edits it all night long. The final version is exactly 29 minutes long.
31. What make(s) Top of the Pops still the most popular in Britain?
A. The live performances in the studio.
B. The jobs carefully done by the workers of the TV station.
C. The great fame of the bands.
D. The large numbers of pop fans in Britain.
32. When the bands receive the invitations to the performance, _________.
A. they must decide on the songs
B. they don’t have to decide what songs they will perform
C. the songs that will be performed haven’t been decided on
D. they have no idea what songs they will perform
33．The underlined word “costume”（in Paragraph 7） probably means        .
A. makeup        B. stage         C. studio       D. clothes
【小题1】How is a music programme made at the TV station?

【小题2】Which is the proper title for the passage?

In this fast-shifting world,there can be no guarantees attached to any particular job.But there is much that you can do to protect yourself from the change of society,by equipping yourself with the skills to manage your career more effectively.You need to be a career activist.?

    If you lose your main source of income tomorrow,could you find a different source to replace it?The most important thing in

protecting yourself now and in the future is ensuring that you have choices.Don’t let yourself be held back by a lack of skill development,or fear of change.Some people have been good performers in their own organizations but discovered that they are stuck.Because they are so closely related to a particular company or industry,their skills are not readily transferred to other jobs.?

Don’t put all your eggs in one basket.If you limit yourself to one particular area or sector, you limit your opportunity,too.In a global market place,many jobs come and go quickly with changes in the stock market.Today’s hottest job may not exist tomorrow.If you love computers, then this work represents a great choice.But don’t enter a field just because you think that’s where the hot jobs are;even if the job is available,it may not match well with your own skills and abilities.Start with an entry of your own strengths and interests,and then see where you may match up best in the job market.?

How can we ensure that we have choices if we lose the main source of income??

    A. Be a good performer in our own  organizations.?

    B.Try to develop our skills and be a career activist.?

    C.Enter a field where the hot jobs are.?

    D.Transfer to other jobs that use computers.

Some people are afraid of change because

    A.they have got a hot job?

    B.they have no other better choices?

    C.they have got used to a certain job?

    D.they have no other skills and interests?

    “Put all your eggs in one basket” here means

   A.sticking to only one particular job?

    B.trying your best to do something well?

    C.many jobs come and go quickly?

    D.entering a field where the hot jobs are?

What is the best job for you to choose  according to the writer?

A. Something that is both hot and interesting.?

B.Something that brings you a good source of income.?

    C.Something that will always exist in the future.?

    D.Something involving your strengths and interests. ?

 —I’m going to play soccer now.

 —________. It’s raining heavily outside.

A. Good idea      B. It’s up to you  C. You’d better not     D. I have no idea

High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.
According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.
Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.
1. Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A. New customers are sure to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. Most stores provide the same
D. Not complaining to the manager causes the shopper some trouble too.
3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____
A. can stay longer walking in the store  B. won’t have trouble parking their cars
C. won’t have any worries about safety  D. can find their cars easily after shopping
4. What contributes most to smoothing over issues with customers?
A .Manners of the salespeople   B. Hiring of efficient employees
C. Huge supply of goods for sale   D. Design of the store layout.
5. To achieve better shopping experiences, customers are advised to _________.
A exert pressure on stores to improve their service
B. settle their problem with stores in a diplomatic（外交）way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores