Dear Sir/Madam,

I am writing to you about the terrible service（服务 ）from your company, On March 14th I ordered the latest S. H. E. CDs on   1   website, which my father kindly paid   2   me with his credit card （信用卡）.  3  in your advertisements you promised that I could get them the next day, I did not receive  4  from you until a week later. When your CDs    5   ,they were not tile CDs I ordered.

 I sent   6   e-mails to your Customer Service, but my messages were all returned. I think there is maybe a mistake in the address you give to the customers! I  7    tried to call your helpline, but the line was always busy or no one   8   

This is the first time I have   9   on your website, but I am not pleased with the ser-vice you have offered. Please send me the correct   10   as soon as possible or give my money back instead.

   I look forward to hearing from you.

                                                      Yours,

                                                          Jack Brown

（   ）1．A．his              B．your            C．my             D．her

（   ）2．A．to                B．for             C．from            D．about

（   ）3．A．If               B．When           C．Although        D．Because

（   ）4．A．anything           B．something      C．nothing          D．some things

（   ）5．A．got                B．went             C．returned        D．came

（   ）6．A．few                B．little            C．several         D．much

（   ）7．A．also                B．too              C．either           D．as well

（   ）8．A．answer            B．answered               C．answering      D．answers

（   ）9．A．take              B．taken          C．shopped      D．shop

（   ）10．A．cards            B．DVDs         C．books         D．CDs