Question

C) 根据对话内容，从下面方框中选择适当的单词或短语填空，使对话内容完整正确。

    

A：Hello!Can I help you?

B;Hello!Fd like to speak to Mr. Sun,manager of the Customer Service Department.

A ： Please 11  for a minute and I will transfer your call.

(A few seconds later)

C： This is Sun Yang from the Customer Service Department speaking. What can I do for you?

B ： I bought a mobile phone from your shop two weeks ago,but now it doesn’t ring 12  

C ： Have you 13  it?

B：Yes,i did that,but it still didnH work.

C：I am sorry for that.But could you bring it to our shop and we will 14  first?

B： Yes,please.I will take it to your shop tomorrow.

C: OK.We will deal with it 15 .

Answer 1

C)

11. hold on接线员在帮顾客转接电话，故选用hold on“别挂电话”。

12. at all 本题考査 not...at all“根本不”。

13. restarted顾客在讲述电话坏了，经理在了解情况，问顾客是否重新 启动电话。

14. have it checked经理在得知重新启动也不管用后，要顾客送到店 里，叫人检查。have sth. done请人做某事。

15 .as soon as possible as soon as possible 尽快。