Question

People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have calculated that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.

1. Facial Expressions

Your facial expression can influence your voice. For example, if you smile, your voice will sound warm and friendly, just the opposite, if you have an angry look on your face, it can make you sound unpleasant.

2. Volume

If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you’re shouting.

3. Pace

The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak faster than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it’ll make it easier for the other person to understand you.

4. Gestures

Gesturing can influence the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you need. The best thing about gesturing during a phone call is that no one can see what you’re doing, so you can gesture as wildly as you like!

5. Movement

If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.

6. Pauses (停顿)

Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker’s feeling. For example, when a speaker is really angry, he might use pauses and says, “I... am... so... angry...”

1.How much of telephone communication is from the words you use?

A. 20%. B. 40%. C. 60%. D. 80%.

2.What can people do to reduce their nervousness on the phone?

A. Gesture wildly. B. Move around. C. Raise their voices. D. Make facial expressions.

3.How can pauses help people talk on the phone?

A. The speaker can show he is friendly. B. The speaker can tell more information.

C. The listener will feel confident and in control. D. The listener will have time to understand the words.

4.What is the passage mainly about?

A. How to control the speed of your speech. B. Different good ways of talking on the phone.

C. Reasons of making gestures while talking. D. How to improve communication among friends.

5.What is the writer’s opinion about telephone talk?

A. Your voice on the phone will show what you’re feeling.

B. Using too many pauses while talking will annoy others.

C. Speaking loudly makes it easier for others to understand you.

D. The words you use are more important than the way you speak.

1.A 2.B 3.D 4.B 5.A 【解析】 试题分析：短文介绍了在打电话时的一些主要技巧，如面部表情、音量、步调、动作及其停顿等。 1.A细节理解题。根据根据第一段第二行句子and only 20% is from the words you use．可知，只有20%来自你的用词。故选A。 2.B细节理解题。根据If you’re feelin...

Answer 1